Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, simply call our dealership and you can order and pay for any of our products over the phone.
You can send your products back free of charge within 14 days. For return, please use the return label in your package. Stick the label onto the carefully repackaged and sealed package and hand it in at a post office of your choice. There are no costs for the return.
We only deliver to addresses in the Australia and exclusively to private end consumers. Therefore, both your billing address and your delivery address must be located in the Australia.
Our customers’ trust is our most valued asset. This is why we at the Mercedes-Benz Melbourne place the utmost emphasis on protecting customer data in the Mercedes-Benz Melbourne Online Shop. Additionally, the Mercedes-Benz Melbourne Online Shop uses digital security systems, which protect the website from unauthorized access and which only transmit the personal data of our customers in encrypted form. Do you still have any questions regarding data security? Then please contact our customer support.
We provide a 24-month warranty for all products. In the case of damage, please call the customer support stating your invoice number and date of purchase. The support team will then tell you how to proceed.
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